AS2Educate Privacy & Cookie Policy
1. Introduction
This Privacy & Cookie Policy explains how AS2Educate (“AS2Educate”, “we”, “us” or “our”) collects, uses, stores and protects personal data.
We process personal data relating to:
• Current, former and prospective students and their parents / guardians
• Tutors, consultants, contractors and suppliers
• Current, former and prospective employees
• Website visitors and individuals who contact us
• Other individuals connected with the operation of our services
This policy also explains when we may share personal data with third parties.
AS2Educate is committed to protecting the rights and freedoms of individuals in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable privacy laws.
Data protection legislation requires organisations to ensure that personal data is:
• Processed lawfully, fairly and transparently
• Collected only for specified, explicit and legitimate purposes
• Adequate, relevant and limited to what is necessary
• Accurate and kept up to date where necessary
• Kept only for as long as necessary
• Processed securely and protected against unauthorised or unlawful processing, accidental loss, destruction or damage
• Processed in accordance with individuals’ rights under data protection law
• Not transferred outside the UK or EEA unless appropriate safeguards are in place
Processing includes collecting, recording, storing, organising, disclosing, using, sharing or deleting personal data.
2. Who We Are
AS2Educate is an Alternative Education Provider operating in the United Kingdom, offering educational support, tutoring and related services to students and families.
For the purposes of data protection legislation, AS2Educate is the Data Controller responsible for your personal data.
If you have any questions about this policy or about how your information is handled, please contact us via the contact details provided on the AS2Educate website.
AS2Educate takes its responsibilities under UK GDPR seriously and will only retain personal data for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, accounting or reporting requirements.
We may update this Privacy & Cookie Policy from time to time to reflect changes in legislation, technology, business practices or regulatory guidance.
3. How and Why We Collect Personal Data
We collect personal data when:
• You contact us by email, telephone, social media or through our website
• You complete an enquiry, registration or consultation form
• You sign up for our services, newsletters or events
• You engage with tutoring, educational consultancy or related services
• You apply to work with or for AS2Educate
• You browse or interact with our website
Personal data is collected so that we can:
• Respond to enquiries
• Provide educational consultancy and tutoring services
• Manage bookings, assessments and communications
• Meet legal and regulatory obligations
• Improve our services and website functionality
• Maintain safeguarding and welfare obligations
Information may also be obtained from:
• Parents or guardians
• Schools, colleges or educational institutions
• Public authorities or regulatory bodies where required
• Third-party service providers involved in delivering our services
4. What Personal Data We Collect
Personal data means any information that can identify an individual directly or indirectly.
The types of personal data we may collect include:
• Names, addresses, telephone numbers and email addresses
• Student and parent / guardian contact details
• Date of birth and nationality
• Educational history, assessment information and academic records
• School preferences and application details
• Records of communications and enquiries
• Website usage data, IP addresses and browser information
• Information relevant to safeguarding or student welfare
• Photographs or video content where consent has been provided or where otherwise lawful
Where necessary, we may also collect special category data such as:
• Medical or health information
• Dietary requirements
• Accessibility requirements
• Information relevant to safeguarding or welfare support
We only collect sensitive personal data where necessary and where a lawful basis applies.
5. How We Process Personal Data
We process personal data where:
• It is necessary for the performance of a contract
• It is necessary to take steps before entering into a contract
• We are required to comply with legal obligations
• We have a legitimate interest in operating and improving our services
• Consent has been provided where required
• It is necessary to protect someone’s vital interests
We use personal data in order to:
• Provide our educational consultancy and tutoring services
• Communicate with students, parents, schools and tutors
• Arrange lessons, assessments and consultations
• Manage accounts, payments and administration
• Respond to feedback, complaints or queries
• Monitor and improve our services
• Conduct research and statistical analysis
• Maintain safeguarding and compliance procedures
• Recover outstanding payments where necessary
We may also use personal data to:
• Comply with anti-money laundering, safeguarding or legal obligations
• Prevent fraud or unlawful activity
• Assist regulatory authorities, law enforcement or legal proceedings where required
Where we rely on legitimate interests, we ensure that our interests do not override your rights and freedoms.
Marketing communications may occasionally be sent where we believe there is a legitimate interest or where consent has been provided. You can opt out of marketing communications at any time.
Where consent is relied upon, consent can be withdrawn at any time by contacting us.
6. Sharing Personal Data
We may share personal data with trusted third parties where necessary for the delivery of our services or to comply with legal obligations.
These third parties may include:
• Learntrek, our Student Management Information System provider, for the purposes of securely managing student records, attendance, communication, safeguarding information and educational administration
• Tutors and educational consultants
• Schools, colleges and universities
• Payment providers and accountants
• IT, website hosting and cloud storage providers
• Professional advisers including legal or compliance advisers
• Regulatory bodies, public authorities or law enforcement agencies where required
All third parties are expected to respect the security of personal data and process it in accordance with applicable data protection laws.
We do not sell personal data to third parties.
7. International Transfers
Where personal data is transferred outside the UK or EEA, AS2Educate will ensure that appropriate safeguards are in place to protect personal data in accordance with UK GDPR requirements.
8. Data Retention
We will only keep personal data for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, safeguarding, tax or reporting obligations.
When personal data is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under UK GDPR, you have the right to:
• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data in certain circumstances
• Request restriction of processing
• Object to certain processing activities
• Request transfer of your data to another organisation
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (“ICO”)
To exercise any of your rights, please contact AS2Educate using the contact details provided on the website.
Please note that some rights are subject to legal and regulatory exemptions.
10. Security
AS2Educate takes appropriate technical and organisational measures to protect personal data from unauthorised access, misuse, loss, disclosure or destruction.
Access to personal data is limited to individuals who have a genuine business need to access it.
We also ensure that staff, tutors and contractors understand their responsibilities relating to data protection and confidentiality.
11. Cookies & Website Usage
i. Website Information
This section explains how AS2Educate uses personal information collected through its website (“Website”).
By using the Website, you acknowledge that your information may be processed in accordance with this Privacy & Cookie Policy.
ii. Information We Collect Through the Website
When you visit the Website, we may collect:
• Your IP address
• Browser type and version
• Device information
• Operating system details
• Pages visited and time spent on the Website
• Referral sources
• Information submitted through forms or enquiries
This information helps us:
• Improve website performance and user experience
• Analyse traffic and usage patterns
• Respond to enquiries and requests
• Maintain website security
• Deliver relevant content and services
iii. Cookies
The Website may use cookies and similar technologies to improve functionality and user experience.
Cookies are small text files stored on your device when you visit a website.
We may use cookies to:
• Remember user preferences
• Improve website functionality
• Analyse website traffic and performance
• Support security and fraud prevention
• Measure how users interact with the Website
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline or manage cookies.
Please note that disabling cookies may affect the functionality of some areas of the Website.
iv. Third-Party Services
We may use trusted third-party services such as analytics providers, embedded content providers or website hosting services.
These third parties may use cookies or similar technologies in accordance with their own privacy policies.
v. Changes to This Policy
We reserve the right to amend this Privacy & Cookie Policy at any time.
Any updates will be published on the Website and will take effect immediately upon posting.
vi. Contact & Complaints
If you have any questions about this Privacy & Cookie Policy or how your personal data is handled, please contact AS2Educate through the contact details listed on the Website.
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/